Windows Errors
We can resolve almost any technical support issue that might arise.
How to
How to convert to PDF
How to burst a PDF into individual, separate PDFs
How to make XML look pretty and therefore readable
Windows Errors
Software appears too big or too small. Adjust screen resolution.
Boxes appear jumbled on screen. Adjust DPI setting.
“The requested operation requires elevation”
Clear Print Queue
Software Specific Errors
Questions? Set up an appointment with technical support. We can answer almost any technical support question you have and we are happy to help.
Frequently Asked Questions (FAQs)
1099FIRE’s support section covers typical Windows-related problems such as “software appears too big or too small,” jumbled interface items due to DPI scaling, error messages like “The requested operation requires elevation,” or missing DLLs. These can occur when running tax-filing software on various Windows versions. The team offers guidance on adjusting screen resolution, DPI settings, or clearing the print queue to resolve layout and access issues.
If the screen appears oversized or small, 1099FIRE recommends changing your screen resolution or display settings: e.g., on Windows XP go to Control Panel → Appearance & Themes → Change screen resolution; adjust toward higher resolution for sharper fit. The instructions help ensure the program interface appears correctly and avoids elements running off-screen or being unreadable.
Messages like “The requested operation requires elevation” indicate that administrator privileges are needed. For missing DLL or “Debug Assertion” errors (like EnumPrinters.cpp line 361) you may need to reinstall the program, update Windows libraries, or install required components. The support team can arrange an appointment to walk you through these advanced fixes and ensure your system meets the software’s requirements.
The software runs on Windows operating systems (tested broadly across versions). While older support mentions Windows 7, Vista and later, you should ensure your machine has sufficient RAM, correct display resolution, and the proper driver setup. Ensuring display and driver compatibility will reduce UI glitches, printing issues, and unresolved windows-scaling errors.
If you run into problems such as layout issues, screen resolution, missing DLLs or elevation requests, you can contact 1099FIRE’s technical support via phone at (480) 706-6474 or (877) 380-6474, or email support@1099fire.com. Setting up a support appointment through their support portal is recommended so they can assist with remote diagnostics and quick resolution.