Technical support is FREE for the tax year that the software was purchased. We have a friendly and courteous staff that can resolve almost any technical support issue that might arise.

Contact Support	Pre-Sales Questions	Open Support Ticket
Learning Center

Common questions with answers are posted below.

Installation

The setup files are corrupted.
What does "Not a Valid Win 32 application" mean?
What does "Publisher could not be verified" mean?

Basics

How do I register the software?
How does this software work?
What is live update?
I can't see the whole screen.  How can I change the screen resolution?

Importing Data

How can I import data into this software?
How can I alphabetize or sort the data?

PDF

How can I convert a 1099 form to PDF?

Printing

How can I align the data when printing on top of Copy A?
Can I print Copy A? What is the difference between Copy A and Copy B, C?
It print's black where it should print white and vice versa.
The software prints extremely slow.

Saving and Retrieving Data

Reducing redundant typing.
How can I save and retrieve data?

Time Extension Options

How can I file for an extension of time?

Please send an e-mail to info@1099fire.com with any comments you might have.